Policies & Procedures

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Government Resumes and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your Government Résumés consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. Government Résumés consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from Government Résumés. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with Government Résumés. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. Government Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Government Résumés.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Government Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Government Resumes be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Security Policy

When purchasing a résumé package from Government Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at success@governmentresumes.com

Refund Policy

All sales are final. By engaging Government Resumes, clients acknowledge that fees are for personalised consultancy services and as such are non-refundable. Once payment has been made, our work begins. However, in rare cases where a refunds are mutually agreed upon, a $100 administration/cancellation fee will be payable and will be deducted from the purchase price.

The documents we prepare such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 3 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.

Timeframes

We do not have a fixed turnaround time as all packages vary in time, complexity are worked on by our writers around government job closing dates. However as a standard procedure your order will typically be completed and sent in MS Word and PDF format 24 to 48 hours before your job's closing date. As a general guide we require at least 7 days, depending on the complexity of the project and our current workload. If you require an express service and or wish to secure an exact completion time to allow maximum review time, we offer EXPRESS SERVICE for $100 extra to produce your documents within 3-working days from ordering - which is perfect for that all important urgent job application. If you dont order EXPRESS SERVICE we cannot guarantee an exact day and time or completion as jobs are completed in order and are also controlled by the client's repsonse to questions and availability. Once you have received a final draft in Word and PDF format, you may review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are made quickly and emailed back to you as final documents - ready to use. We cannot make changes that we are unaware of therefore it is important to communicate with our team should any refinements, additions or changes that are required which are happily provided via phone or email. 

The Team

Monique

Monique

As the Director of Government Resumes, Monique plays an integral role as a Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator. Possessing an extensive array of industry experience in the résumé writing and recruitment industry, Monique has been supporting clients advance their careers since 1995. Monique and her capable team at Government Resumes have helped clients to secure interviews and job offers throughout Australia, achieving a 98.5% success rate. Government Resumes has developed an exceptional industry reputation and achieved unprecedented business growth. As a respected Public Speaker, Monique readily facilitates workshops at Monash University and directly supports government departments and leading recruiters with résumé writing and career counselling services. Monique supports, advises and coaches clients from all walks of life including many senior executives and technical experts to secure their next job opportunity or promotion whilst providing high-impact and customised documentation and interview-coaching to secure exceptional results are optimised.

Jacqueline

Jacqueline

Jacqueline (Jacky) is a valued member of the Government Resumes team and seasoned career development practitioner. Having worked with tertiary graduates, vocational education and training graduates, workplace training graduates and secondary school students, Jacky is co-operative, supportive and engaging communication style which is highly influential, resulting in a successful career in educational sales, training and as a Career Counsellor. To each of these roles, Jacky has brought maturity and a broad range of experience in several industries at a senior level with an engaging and inspirational style for working with clients seeking to improve their career opportunities.

Robert

Robert

Robert is a key member of our resume writing team, with a strong background as a Chemical Engineer and Metallurgist. Robert utilises his first-hand experience to prepare compelling resumes, cover letters and LinkedIn profiles for our clients seeking mining, engineering trade-related jobs in the public service. You will find Robert to be a friendly, professional and conscientious writer, who is able to reflect your skills and experience accurately, whilst highlighting your relevant achievements that will capture an employer’s attention.

Cathy

Cathy

Cathy is a highly experienced Writer and Coach with experience in leadership and career management. Cathy is a highly motivated and skilled senior consultant with a unique blend of operational hands-on and leadership experience coupled with excellent communication and interpersonal skills. Cathy had specialised in roles entailing national operations management, honing her particular interest in leadership whilst supporting others to manage their careers through strategy design and implementation, resume development, application and pitch preparation, broadbanding applications, appeals management, interview skills, assessment centre preparation and post interview performance evaluation. 

Ashley

Ashley

Ashley is tertiary qualified in Business Systems & Information Technology, playing a key role in managing and developing innovative solutions in regards to online marketing, website management, database management, social media and e-commerce which enables the Government Resumes team to function at optimal levels from a technical and marketing perspective. Ashley has helped the business to achieve a positive online presence by developing and maintaining workable systems.

Muneeb

Muneeb

Muneeb is a key member of the Government Resumes team with a strong background as an Electrical Telecommunication Engineer. Muneeb has gained broad local and international experience in computer technology and IT support, and prides himself on his time management, efficiency and attention to detail in document preparation. Moreover, Muneeb assists the management team with database management and general web management tasks.

Testimonials

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